Recently, over the course of a few weeks, Papa John’s CEO Steve Ritchie has been touring across the country and meeting with the franchise owners and team members. For Papa John’s, the motto has always been ‘People Are Priority Always’ also well known as the abbreviation P.A.P.A. Keeping with the company’s motto, Steve Ritchie wanted to meet the stakeholders and interact to know how they feel, what they need to grow, and to collect suggestions on how to improve Papa John’s.
Steve visited outlets in Los Angeles, Chicago, Atlanta, Detroit, and Dallas, and interacted with the people who actually run the stores and work in the restaurants. Steve Ritchie recognizes that these are the people who are actually driving business for Papa John’s and so they are the central stakeholders of the business.
Talking to the franchise owners, Steve heard stories where these owners think of their teams as a part of their own extended family. People who work in Papa John’s recited stories of tough interaction with customers due to the lost trust in the brand. According to CNN, managers talked about the community work the stores have done involving local schools and charities, as Papa John’s has always cared about the community they belong to. These conversations have infused Steve Ritchie with a new optimism and showed a way to go beyond the adverse situations. Visit their website for more information.
Perhaps the most important revelation of this countrywide tour has been the dedication and commitment the teams and franchisees have shown in helping Papa John’s move forward and grow. Steve Ritchie Papa John’s rightly recognizes that Papa John’s has been and always will be more important than any single person.
As the brand grows, the passion and dedication to the quality of the products will also grow. Growth can only come from this commitment to serve better as well as being open to receive feedback, even when it’s harsh. This will enable them to see the ground truth and evolve strategies to overcome the problems that are reported. Steve Ritchie, with his interaction, has displayed the company’s will to strive to make Papa John’s even bigger and better while being fully committed to their core purpose. Check out his profile in Crunchbase.