The Brazilian government employs IT to enhance its interaction with the citizens as well as improving its administration. The electronic government has considerably improved service delivery. This technology has also created opportunities in the country.
The electronic governance in Brazil, however, has had its fair share of humble beginnings since its commencement in 2000. Only a few institutions and government agencies launched official websites. The sites contained basic information on the company, static links, and the interaction with the users was limited.
The implementation of the system was carried out by Instituto Curitiba de Informática – ICI. The move was characterized by training of servants from the different organs of the various municipalities so as to accelerate the implementation of e-governe system. The fundamental tool of the scheme was directed to the human resource management.
After over a decade of the system’s existence, the country’s e-governe has transformed into becoming an example that other nations could emulate. The technology enhanced better interactions with citizens and companies. It also made internal management more efficient, while at the same time offering service delivery and providing information in a more organized way.
Research by Brazilian Internet Steering Committee (CGI.br) indicates that the current number of registered websites under the government domain is 11.856. This number is an indicator of the scope achieved by the electronic government in the country. The large Brazilian territory and its enormous population required this development to access information quickly.
The government websites follow a basic logic. The federal government owns the entity, and therefore the addresses end with gov.br. Addresses belonging to state institutions were registered according to their state domains. For instance, the address of the Central Bank of Brazil is bcb.gov.br.
Services provided by the Brazilian e-governe
- Transparency and accountability
The system provides data concerning public expenditure, financial transactions, bids, budget closures, and signing of contracts. This enhances public awareness of the government’s activities, as well as easy supervision of public expenditure.
- E-governe health assistance
E-governe has simplified the once difficult task of managing the State and Municipal Health Secretariats. The system has also simplified the process for scheduling appointments, eliminating queues and subsequently improving the quality of service offered to the citizens. E-governe has significantly impacted the constant attention on the health sector.
The system allows citizens to request public services, check public works schedules, and also to complain about any instances of incompetence. It also offers a direct channel for citizens to communicate with government entities. This eliminates the need for an intermediary who may subject the information to their personal interests.
- Platform for discussion
The system offers forums that allow citizens to discuss projects, share ideas on the use of public funds and also present their feedback concerning public service delivery. It opens the discussions initially restricted to the public. This has enabled the achievement of democracy and economic growth.
- Registration and other online services
The application of software programs has improved online registration. This service has lowered the public shift costs, time, and workforce. Some of these services include income declaration, criminal background checks, and burglary or theft reports among others.
E-governe has offered increased public service portfolio to the citizens of Brazil. The setbacks related to the paper-based system have been eliminated. This transparency in government has improved public trust as they can monitor the activities of the government agencies. for more info look at them in their facebook account.